Return & Exchange Policy

At Nafisa Noor, we want you to love what you order. If something isn't right, we're happy to help with an exchange or return under the conditions below.

Exchange Policy

• You can request an exchange within 5 days of receiving your order.
• The item must be unused, unworn, and unwashed, with all original tags and packaging intact.
• The original invoice or order confirmation must be provided.
• Exchanges are only available for a different size in the same item, subject to availability.
• Items purchased on sale or discount are not eligible for exchange.

Return Policy

• Returns are accepted only if the item received is damaged, defective, or incorrect.
• Please report the issue within 48 hours of delivery, along with photos of the product.
• Change-of-mind returns are not accepted.

Refunds

• We do not offer cash refunds for change of mind.
• If a return is approved due to a damaged, defective, or incorrect item, you will receive a replacement or store credit, as per the situation.
• Approved refunds (for unavailable items) are processed within 5–7 working days via bank transfer.

Shipping Costs

• If the item received is damaged, defective, or incorrect, Nafisa Noor will cover the return shipping cost.
• For size exchanges (change of preference), the customer is responsible for return shipping charges.

Order Cancellation

• Orders can be cancelled before dispatch. Once shipped, orders cannot be cancelled.

How to Request an Exchange or Return

Please contact us within the timeframe mentioned above with your order number and photos of the item:

• Email: [insert email]
• WhatsApp: [insert number]
• Hours: [insert days/timing]